Refund policy

Return Policy

At CovaHats, every fitted hat is part of a limited collection or a one-of-one release — handmade, uniquely designed, and produced with the highest level of craftsmanship. Because of the exclusive and custom nature of our products, we do not offer returns, refunds, or exchanges under any circumstance.

We do not have a 30-day return policy, and no request for return will be accepted unless the item arrives defective or incorrect. Each hat is made to order, and no two are ever truly the same — making every purchase a final sale.

Before placing your order, please:

  • Carefully read all product descriptions and sizing information

  • Review all product images

  • Contact us at covahats.business@gmail.com if you have any questions or concerns before purchasing

Damages and Issues

We understand that mistakes can happen during transit or in fulfillment. Please inspect your order upon delivery and contact us within 3 days if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

If any of the above occurs, email us at covahats.business@gmail.com with:

  • Your order number

  • Clear photos of the issue

  • A brief explanation

While we do not offer refunds, we will assess the situation and offer a resolution if the error is ours.

Exceptions / Non-Returnable Items

All items sold on bycova.shop are final sale due to their handcrafted and exclusive nature. We do not accept returns for:

  • Custom-made or personalized items (all of our hats fall into this category)

  • Items worn, used, or missing original packaging

  • Sale or discounted products

  • Gift cards

European Union 14-Day Cooling Off Period

If your item is being delivered to the European Union, you may have the right to cancel your order within 14 days of delivery. However, this right does not apply to custom or made-to-order goods, such as our fitted hats. Please verify your eligibility by contacting us.

Refunds

Refunds are not offered on any CovaHats purchases unless the product was incorrect or damaged upon delivery and approved by our team. If an issue is approved:

  • We may offer a replacement or store credit at our discretion

  • Refunds, if exceptionally granted, will be processed to your original payment method

  • It may take 5–10 business days for your bank to post the refund

If you haven’t received a resolution or refund 15 business days after our confirmation, please contact us at covahats.business@gmail.com.