Terms of service

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to final sale only, with no returns or refunds accepted under any circumstance.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

RETURN POLICY
At CovaHats, every fitted hat is part of a limited collection or a one-of-one release — handmade, uniquely designed, and produced with the highest level of craftsmanship. Because of the exclusive and custom nature of our products, we do not offer returns, refunds, or exchanges under any circumstance.

All sales are final. No exceptions.

Before placing your order, please:

  • Carefully read all product descriptions and sizing information

  • Review all product images

  • Contact us at covahats.business@gmail.com if you have any questions or concerns before purchasing

DAMAGES AND ISSUES
We understand that mistakes can happen during transit or in fulfillment. Please inspect your order upon delivery and contact us within 3 days if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

If any of the above occurs, email us at covahats.business@gmail.com with:

  • Your order number

  • Clear photos of the issue

  • A brief explanation

While we do not offer refunds, we will assess the situation and offer a resolution if the error is ours.

EXCEPTIONS / NON-RETURNABLE ITEMS
All items sold on bycova.shop are final sale due to their handcrafted and exclusive nature. We do not accept returns for:

  • Custom-made or personalized items (all of our hats fall into this category)

  • Items worn, used, or missing original packaging

  • Sale or discounted products

  • Gift cards

EUROPEAN UNION 14-DAY COOLING OFF PERIOD
If your item is being delivered to the European Union, you may have the right to cancel your order within 14 days of delivery. However, this right does not apply to custom or made-to-order goods, such as our fitted hats. Please verify your eligibility by contacting us.

REFUNDS
Refunds are not offered on any CovaHats purchases under any circumstance.

If you haven’t received your order or there is a verified issue caused by our team, please contact us at covahats.business@gmail.com so we can evaluate and assist accordingly.