Shipping policy

Shipping Policy

DISCLAIMER: This item is available on pre-order. Please note that production and customization require additional time. By placing a pre-order, you agree to the wait period and understand that delivery dates may vary. Thank you for your patience and support; your piece is being crafted with care.

ATTENTION: Cet article est disponible en précommande. Veuillez noter que la production et la personnalisation demandent un délai supplémentaire. En passant une précommande, vous acceptez cette période d’attente et comprenez que la date de livraison peut varier. Merci pour votre patience et votre soutien; votre pièce est fabriquée avec soin.

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All orders placed on bycova.shop are packed and shipped with care. Since each hat is handmade and released in limited quantities, please note that orders are shipped 5 to 12 business days after receiving the order. This time should always be considered when placing your order.

Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.

Shipping Within Canada 🇨🇦

All Canadian orders are shipped via Canada Post. You’ll get a tracking number once your package leaves our studio.

Estimated delivery times:

  • Quebec & Ontario: 3–6 business days

  • Western provinces: 5–10 business days

  • Atlantic provinces & Territories: 6–12 business days

Shipping delays can happen — especially during holidays or due to Canada Post service interruptions — and are out of our control.

Shipping to the United States 🇺🇸

U.S. orders are shipped via FedEx, DHL, or USPS, depending on location, shipping class, and courier availability. Once fulfilled, a tracking number will be sent to your email.

Estimated delivery times:

  • Standard Shipping: 7–12 business days

  • Expedited/Express (when available): 3–6 business days

Note: U.S. Customs may hold packages for inspection, which could cause additional delays. This is outside our control.

International Shipping 🌍

We offer international shipping to most countries. Your order will ship using the most reliable and cost-effective courier for your location — typically DHL, UPS, or your national postal service.

Estimated delivery times:

  • Europe: 10–20 business days

  • Australia & NZ: 12–25 business days

  • Middle East & Asia: 12–30 business days

  • Africa & South America: 15–30 business days

Depending on your location, customs processing can add 5–10 extra days to delivery. These delays vary by country and cannot be predicted or expedited by us.

Customs, Duties & Import Fees

For orders outside Canada, you may be charged import duties, VAT, or handling fees by your country’s customs agency. These are not included in your purchase total, and CovaHats does not reimburse or cover them.

You are responsible for paying any such charges. If you choose to refuse delivery due to fees, the package may be returned or destroyed by customs.

Lost, Delayed, or Stolen Packages

If your package is marked as delivered but not received, please contact the carrier first using your tracking number.

We are not responsible for lost, stolen, or delayed packages once they leave our hands.

Incorrect or incomplete shipping addresses provided during checkout are not eligible for replacement or refund.

Need Support?

If your package hasn’t arrived after the estimated delivery window, please contact us at covahats.business@gmail.com with your order number and tracking info. We’ll work with you to investigate the delay.